INTRODUCTION
Insurance business operates on the principle of UTMOST GOOD FAITH, ensuring the insured's information is accurate and the insurer fulfills their promises. Prompt and quality services are crucial for advertising, and insurance companies must exercise the rule of FIRM BUT FAIR in claim settlements. Negotiators must be knowledgeable about policy scope, conditions, statutes, and common law. Efficient and tactful handling of claims is essential for prompt action.
NOTICE OF CLAIM
Claims can be reported via various methods, including phone, fax, telex, letter, email, or in-person at our offices. Notifications must be sent within a specified policy period, such as 48 hours for motor insurance and business protector, and must be immediately written by the recipient.
CLAIM FORM
The claimant must fill and sign a claim form, regardless of timely notification, to establish insurance coverage and if the loss falls within the scope of cover. They must also provide provisions for outstanding claims and enter the details in a computer.